Refunds
Refund policy
Last updated 9 September 2026
Fourteen days to change your mind, as long as you have not downloaded the files. Once a file has been downloaded, the sale is final — we cannot take a book back.
The rule
You have 14 days from your purchase to ask for a refund, provided you have not downloaded any of the files. Ask inside that window with the download untouched and we refund you in full, no reason needed and no questions asked.
Once you have downloaded a file, that purchase is final. This is not us being difficult: a book cannot be returned. You have it.
So if you are unsure, do not open the download link yet. It stays valid for 90 days. Take your time.
When we refund you anyway
The rule above is about changing your mind. It is not about us getting it wrong. If any of this happens, write to us and we will fix it or refund you, whether or not you downloaded anything, and whether or not it is still within 14 days:
- The file is corrupt, incomplete, or will not open.
- You received the wrong language edition, or the wrong product.
- You were charged twice, or charged after a plan should have ended.
- What you received is not what the page said you were buying.
We would rather hear about these than not. A broken file is our problem, not yours.
How to ask
Email hello@bycontentbeast.com from the address you bought with, and tell us the order number from your receipt. You do not need to explain yourself. We aim to answer within two working days.
How the money comes back
To the same card or account you paid with — we cannot send it anywhere else. Stripe processes it, and then it is a matter of your own bank, which usually takes five to ten working days. If you paid over time, we refund what you have actually paid so far and cancel every remaining payment.
After a refund
Your download link stops working, and the purchase is closed.
Your rights where you live
If you are buying from the EU or the UK, you may have a statutory right to withdraw that works differently from the above. Nothing on this page removes it. If you believe you have a right we have not honoured, write to us and say so — we would rather sort it out with you directly.